Privacy Policy

1. Introduction

Welcome to https://www.zyapaar.com/ ("Website") and Zyapaar mobile applications for android and IOS operating systems ("Application"), a platform that provides virtual networking opportunity and related services for service provider, manufacturer, trader, dealer, retailers and their employees/associates (Website and Application are hereinafter collectively referred to as "Platform") owned and managed by Lets Talk Business Private Limited and its affiliates ("Company").

Your visit and use of platform for services offered on the Platform ("Services") are subject to this privacy, security and cookies policy ("Privacy Policy") and other terms and conditions of the Platform. This Privacy Policy ensures our firm commitment to your privacy vis-à-vis the protection of your information.

In this Privacy Policy "we", "our" and "us" refers to the Company and "you", "your" and/or "Users" refers to the user of the Platform.

You must be 18 years of age or older to visit or use the Website and/or Application in any manner. If you are under the age of 18, you should review this Privacy Policy with your parent or legal guardian to make sure that you and your parent or legal guardian understands and agrees to it and further, if required, you shall perform or undertake such activities which will entitle you to enter into a legally binding agreement with the Company. If you are availing the Services on behalf of a legal entity as an admin user ("Admin User"), you represent and warrant that you have the actual authority to agree to the terms and conditions of this agreement on behalf of such legal entity. By visiting this Website and/or Application or accepting this Privacy Policy, you represent and warrant to the Company that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and/or Application and agree to and abide by this Privacy Policy. You also represent and warrant to the Company that you will use this Privacy Policy in a manner consistent with any and all applicable laws and regulations.

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 ("Data Protection Rules") under the Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of information. The information collected from you could be categorized as "Personal Information", and "Sensitive Personal Information". Personal Information, and Sensitive Personal Information (each as individually defined under the Data Protection Rules) shall collectively be referred to as "Information" or "Personal Information" or "Personal Data" in this Policy.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, rules made thereunder, and any other applicable statutes, as amended from time to time. This Privacy Policy does not require any physical, electronic or digital signature.

Please read this Privacy Policy carefully. By using the Platform, (you indicate, agrees, and acknowledge that you understand, agree and consent to this Privacy Policy) and to the collection and use of information in accordance with this Privacy Policy.

Our Privacy Policy governs your use of the Services on the Platform, and explains how we collect, safeguard and disclose information that results from your use of the Service. We reserve the right to amend and supplement to complete this Privacy Policy at any time. Whenever there is a change to our Privacy Policy, we will post updates on our Website and/or Application. We encourage you to regularly review this Privacy Policy to get the latest updates to ensure you know and exercise the right to manage your Personal Information.

Our Terms and Conditions ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("Agreement").

2. Definitions

Unless otherwise defined elsewhere in this Privacy Policy, the following terms shall have the meanings assigned to them as herein below for the purposes of this Privacy Policy:

"USAGE DATA" means information and data collected and captured as a result of the use of Service.

"COOKIES" mean small data files stored on your device (computer or mobile device).

"DATA CONTROLLER" means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

"DATA PROCESSORS" OR "SERVICE PROVIDERS" means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

3. Collection of Data:

3.1 At the Time of Registration:

When you choose to register on the Platform, we collect certain identifiers that qualify as personal data. Some of these identifiers are mandatory, while others are collected only with your discretion and consent.

3.2 Mandatory Information:

Mobile Number and/or Email Address: This information is required for the creation of a unique profile, user identification, authentication through OTP, and for any communications from us or on our behalf, including those from third parties engaged by us to provide services.

3.3 Additional Information (Collected with Your Consent)

3.3.1 Name: This is used for display on your profile.

3.3.2 Profile Picture: Displayed on your profile.

3.3.3 Location: Collected for customizing your experience on the platform.

3.3.4 Professional Details: Displayed on your profile.

3.3.5 Description of Self: Displayed on your profile.

3.4 Information from Your Use of Our Services:

When you use our services, we may automatically collect the following information:

3.4.1 Content of Posts: Text, images, graphics, audio, visuals, etc.

3.4.2 Followers and Connections: Users who follow you on the platform.

3.4.3 Profile Visitors: People who have visited your profile and vice versa.

3.4.4 Technical Information: Browser user agent string, server logs, IP address, cookies, and platform activity

3.4.5 URL Information: Time stamps, visit information, and browsing history on the platform.

3.4.6 Device Information: Make, model, and operating system of the device used for browsing.

3.4.7 App Download/Reinstall Date: Date of download and/or reinstall of the app.

3.4.8 Platform Activities: Events related to your actions on the platform.

3.4.9 Unique Device Identifier: Assigned to the application.

3.4.10 Locational Information: As permitted by you in your mobile device settings.

3.5 Surveys:

We may collect additional information when you provide feedback, modify your content or email preferences, respond to surveys, provide comments, or communicate with us. This information may include your name, email, mobile number, and location, among other details, which you choose to provide.

3.6 Cookies:

We use cookies and similar technologies that are necessary for the functioning of the Platform. Some cookies are essential for us to provide you with our services. We may use cookies, mobile app analytics, and similar technologies to track visitor activity and collect data on the Platform. This data may be combined with other personal data we have collected from users.

3.7 Purpose for Collection and Use of Data

All required information is Service dependent, and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising) and for developing new services, to build the connection/network based on user's connections, products, category and showing advertisement based on product, category and search. Any Personal Data provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social media platforms like Facebook, twitter etc.

The Company uses the collected data for various purposes including as follows:

  • To create and maintain an online account with the Platform;
  • To maintain our Platform and enable you to avail the Services;
  • To notify you about changes to our Service and to execute your request for the products and the services;
  • To allow you to participate in interactive features of our Service when you choose to do so;
  • To provide customer support;
  • To analyse information so that we can improve our Platform and Services;
  • To notify the necessary information related to the Platform and Services, your online account on the Platform from time to time, and contact you to provide the relevant information regarding any events, promotions;
  • To monitor your usage of our Platform and Services;
  • To maintain records and provide you with an efficient, safe and customized experience while using the Platform;
  • To detect, prevent and address technical issues;
  • To furnish your information to Service Providers to the extent necessary for delivering the relevant Services;
  • Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to Service Providers to help us improve the Platform and our Services;
  • To fulfill any other purpose for which you provide it;
  • To verify your identity and prevent fraud or other unauthorized or illegal activity;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
  • For general management and reporting purposes, such as invoicing and account management;
  • To provide you with news, special offers and general information about other goods, services and events which you may be interested in and offer similar to those that you have already enquired about;
  • To send you offer based on your interests and prior activity, also to view the content preferred by you;
  • In any other way we may describe when you provide the information;
  • To provide aggregate statistics about Users, traffic patterns, and other related information to third parties, however this information when disclosed will be in an aggregate form and does not contain any of personally identifiable information;
  • To comply with applicable laws, rules, and regulations; and
  • For any other purpose with your consent.

You agree that we may use Personal Information about you or share the same with third party service provider to improve our marketing and promotional efforts, to analyse site usage, improve the Platform's content and Service offerings, and customise the Platform's content, layout, and Services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Platform. It is clarified that the third-party service provider shall not have right with respect to Personal Information and shall use the Personal Information for the limited purpose for which it has been provided or retain the same for purposes of compliance of applicable law or in complete anonymize form for analytical purposes. Such third-party service provider may store the Personal Information in the servers located in India or outside India.

You authorize us to contact you via email or phone call or SMS and offer you our services, for which reasons, Personal Information collected may be used. Further, irrespective of the fact that you may have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call for the above mentioned purposes till 365 days of your registration with us.

3.8 Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the User's requests.

We reserve the right to retain the aggregated and anonymized data derived from the Personal Data collected from the users of the Platform including your Personal Data, for any purposes (commercial and non-commercial) as the Company deem fit and proper.

3.9 Withdrawal of Consent

You may withdraw your consent given for collecting any Information and Personal Data under this Privacy Policy and pursuant to use of the Services, at any time by sending an email to customercare@zyapaar.com. In such an event, the Company reserves the right to not allow you further usage of the Website and the Application or provide/use any Services thereunder, without any obligations or liability, whatsoever, whether in contract, tort, law, equity or otherwise, in this regard.

3.10 Delete Account

At any time, you have the option to delete your account. When you choose to do so, the items you've posted or created, including personal information, posts, and your catalogue, will be removed. Please note that information others have shared about you is separate from your account and won't be deleted when you remove your account.

4. Types of Data Collected:

We collect different types of information for various purposes, including but not limited to:

4.1 Personal Data:

  • Email address
  • First name and last name
  • Phone number and mobile number
  • Permanent Account Number and other unique identifications
  • Address, country, state, province, ZIP/Postal/PIN code, city
  • Other contact information
  • Employer/business organization information

We may use your Personal Data to contact you with newsletters, marketing materials, and other information of interest. You can opt out of receiving these communications by following the unsubscribe link.

4.2 Business Organization's Data:

  • Permanent Account Number
  • Goods and Services Tax identification number
  • Udyam Registration number and other unique identifications
  • Brand name and logo of the business organization
  • Year of incorporation and date of commencement of business
  • Description of products and services
  • Office address and contact details

4.3 Usage Data:

  • Server logs
  • IP address
  • Browser type and version
  • Pages visited on the Platform
  • Referring site/webpage
  • Time and date of visits
  • Time spent on pages
  • Unique device identifiers
  • Browser information
  • Other diagnostic data

4.4 Location Data:

We may use and store location data if you give us permission to do so. This is used to provide features and customize our services.

Tracking Cookies Data:

We use cookies, web beacons, and similar tracking technologies to track activity on the Platform. This may include information like the time and date of page views, users' cookie numbers, and page descriptions. Cookies and tracking technologies are used to improve and analyze our service.

4.5 Phonebook Access:

we may request access to your phonebook and store phonebook details for the sole purpose of enhancing your experience and providing the best suitable suggestions related to your profile on our platform.

4.5.1 Data Collection and Usage:

When you grant consent for phonebook access, we may collect and store contact details from your phonebook. This includes phone numbers and other contact information. This information is solely used to:

  • Suggest connections with existing users on our platform who may be in your phonebook.
  • Facilitate easy communication and networking with your contacts who are also using our platform.
  • Provide you with personalized recommendations, content, and interactions to enhance your user experience.

4.5.2 Data Protection

We take data privacy and security seriously. Your phonebook data is stored securely, and access is restricted to authorized personnel only. We do not share your phonebook details with third parties without your explicit consent.

4.5.3 Your Consent

We will always seek your consent before accessing and storing your phonebook details. You have the option to grant or revoke this consent at any time through your device's settings on our platform. Please note that denying access to your phonebook may limit certain features and personalized suggestions on the platform.

Your privacy is important to us, and we are committed to maintaining the security and confidentiality of your data. This policy outlines how we use phonebook data to provide you with a tailored experience on our platform. If you have any inquiries or require further information, please do not hesitate to reach out to us.

4.6 Collection of Device or Other IDs

we may collect Device or Other IDs, including but not limited to Advertising ID, Android ID, IMEI, BSSID, MAC address. This data is collected to provide you with a personalized and efficient experience within the app.

4.6.1 Use of Device or Other IDs

We use Device or Other IDs for the following purposes:

  • To uniquely identify your device for security and access control.
  • To deliver personalized content and services.
  • To monitor app performance and analyze user behavior.
  • To troubleshoot and resolve technical issues.

4.6.2 Data Security

We take data safety seriously and employ industry-standard security measures to protect your Device or Other IDs. We ensure that unauthorized access, disclosure, alteration, and destruction of your data are prevented.

4.7 Potential Use of SDKs

Our app may utilize the SDKs for the purpose of measuring user engagement and app performance. This SDK helps us understand how users interact with our app and enables us to make improvements for a better user experience.

4.7.1 SDK Data Collection

SDKs may collect data related to your app usage, such as the frequency and duration of your visits, in-app actions, and error logs. This data is aggregated and used solely for analytics and app improvement.

4.7.2 SDK Data Privacy

The data collected by the SDK is anonymized and does not contain personally identifiable information. It is used for statistical and analytical purposes to improve our app's functionality and performance.

5. Disclosure of Data

We may disclose the information including Personal Data that we collect, or provided by you on our Platform as follows:

5.1 Disclosure for Law Enforcement and other legal necessity.

We reserve the right to use or disclose your Personal Data in response to any statutory or legal requirements. We will use and disclose your Personal Data if we believe you will harm the property or our rights or right of the other Users of our Platform. Finally, we will use or disclose your Personal Data if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of the Platform's other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.

We reserve the right to use or disclose your Personal Data and other information if we believe that disclosure is necessary or appropriate to protect rights, property and safety of the Company, its users, customers, Service Providers, officers and shareholders. We may also in good faith share information with other organizations and entities for the purposes of fraud protection and credit risk reduction.

5.2 Business Transaction

If we or our group entities are involved in a merger, acquisition or asset sale, and/or in the event the ownership or control of our Platform changes, we may transfer your information to the new owner.

5.3 Disclosure by the User

When you use certain features on the Platform like the discussion forums and you post or share your Personal Information as comments, messages, files, photos on such discussion forums on the Platform, which is freely accessible to group of other users and/or the public, the same will be available to all such users and/or public. All such sharing of information will be done at your own risk. Please keep in mind that if you disclose Personal Information in posting as comments, messages, files, photos on the discussion forums on the Platform, such information may become publicly available.

5.4 Other Disclosures

We may also disclose your Personal Data as follows:

  • To our subsidiaries and affiliates;
  • To contractors, Service Providers, and other third parties we use to support our business in compliance with the provisions of this Privacy Policy;
  • To fulfill the purpose for which you provide it;
  • For the purpose of including your institution / company's logo on our website;
  • For any other purpose disclosed by us when you provide the information; and
  • With your consent in any other cases.

5.5 Data Processing by the Service Providers

We may engage and employ third party companies and individuals to perform certain processing activities and to perform Service ("Service Providers"), to provide Service on our behalf, perform Service-related activities or assist us in analysing how our Service is used. Towards that objective, we may share your Personal Information with such Service Providers

The Service Providers may be engaged and employed for various purposes including following:

  • Analytics: We may use Service Providers to monitor and analyze the use of our Service and the Usage Data.
  • We may use Service Providers to update and automate the development process of our Platform.
  • Behavioural Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Platform. We and our Service Provider use cookies to inform, optimise and serve ads based on your past visits to our Platform.

6. Data Security Practice and Procedure

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6.1 Security of Data

We maintain strong security safeguards to ensure the security and confidentiality of the User's data, protect against any anticipated threats to the security of your Personal Information, protect against unauthorized access to your information, and ensure the proper disposal of your Personal Information. We have adopted a comprehensive security policy that complies with laws and regulations and reflects industry standards. We have in place appropriate safeguards and security measures to protect the personal data you provide on this Platform against accidental or any other unlawful forms of processing. We use third party Service Providers for the purposes of payment collections and information shared by you in relation to payments, shall be governed by privacy policy adopted by such Service Providers.

Our security policy requires us to consistently monitor the risk of any threats to the administrative, technical, and physical safeguards we have put in place to protect your information. The safeguards include, at a minimum, firewalls and data encryption and restricting access to your Personal Information only to those employees who have a need to know such information to carry on our operations. These safeguards are reviewed and adjusted periodically based on ongoing risk assessments.

6.2 Grievance Officer

In accordance with Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 prescribed there under, the name and contact details of the Grievance Officer are provided below:

The Grievance Officer
Company: Lets Talk Business Private Limited
Name: Umesh Prajapati
Address: 601, Shikhar Complex, Nr. Adani House, Mithakhali Six Road, Navrangpura, Ahmedabad - 380009, Gujarat, India.
Email: grievance@zyapaar.com

6.3 Transfer of Data

The information, including Personal Data, we obtain from or about you may be maintained, processed and stored by us on the systems situated in the territory of Republic of India.

However, subject to applicable laws, your information, including Personal Data, may be transferred to - and maintained on - computers located in the countries other than India where the data protection laws may differ from those of the Data Protection Rules applicable in India.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other Personal Information.

We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data under the Information Technology Act, 2000 and Data Protection Rules. By using the Platform and/or Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.

7. Links to Other Sites

Our Platform may contain links to third party websites and mobile applications that are not operated by us. If you click such link, you may be directed to such third party's websites and mobile applications. We strongly advise you to review the Privacy Policy of every site you visit.

We also use APIs, tools and other services of third party for offering our services to the Users.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites and mobile applications or any services offered by such third parties. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of such websites or services.

We may host surveys for survey creators for our Platform who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.

8.Changes to this Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you are advised to review this Privacy Policy periodically for any changes. Your continued use of the Platform and our Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

We may let you know via email and/or a prominent notice on our Platform, prior to the material change becoming effective and update "effective date" at the top of this Privacy Policy.

9. Copyright, Trademark, and other Intellectual Property Protection

The Company is an intellectual property of the Company, all materials on the Platform are protected by copyright laws, trademark laws, and other intellectual property laws. Any unauthorized use of any such information or materials may violate copyright laws, trademarks laws, intellectual property laws, and other laws and regulations.

10. Contact Us

If you have any question about this Privacy Policy, please contact us by email: customercare@zyapaar.com.